Within your patient base there would be trends on why people are visiting your pharmacy. Common health issues, services and conversations would be had daily. As Swarup suggests, explore these topics, and expand your scope of service accordingly. As we did with covid, look at what is required for that said crisis and build your pharmacy’s service offering from there. At Peak Strategies, we believe that is a great course of action regarding both patient experience and marketing, because you’re filling the demand of what your patients are needing.
